RETURNS

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Returns-  

Return Process, Authorization, & Related Policies

Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) number. To request an RMA, customers must contact NY Gift Boutique at contact@nygiftboutique.com within seven (7) calendar days of delivery, as verified by carrier tracking records. Claims submitted after the 7-day window will not be accepted, without exception. We reserve the right to refuse any return request.

Unauthorized returns will not be accepted. Any package sent to us without prior authorization and a valid RMA number is not eligible for refund or return. This policy ensures fairness and consistency for all customers.

Return Eligibility & Evaluation

All return requests are evaluated on a case-by-case basis, with consideration given to the health and safety of our team. Approved returns must meet all of the following conditions:

  • Items must be unused, unopened, and in original packaging

  • No signs of wear, use, odors, stains, or damage

  • Refused packages are not eligible for refund

  • Items failing inspection will not be refunded

NY Gift Boutique reserves the right to reject any return that does not meet these conditions.

Non-Returnable / Final Sale Items (Hygiene & Safety)

For hygiene and safety reasons, the following product categories are final sale and not eligible for return or exchange:

  • personal accessories (including scarves, hats, gloves)

  • Jewelry

  • Blankets, bedding, and bath items

  • Beauty items

  • Personal-use accessories

  • Veils and headpieces

  • Hair accessories

  • Any other items worn close to the body

These items cannot be accepted once they have left our facility to ensure all customers receive brand-new, unworn products.

Required Information for Return Requests

When contacting us to request a return, customers must provide:

  • Full name

  • Order number

  • Date ordered

  • Reason for return and shipment details

Failure to provide complete information may result in delays to the return or refund process.

Return Shipment Instructions

Once a return is approved and an RMA number is issued, a Return Form will be emailed to the customer. This form must be printed, completed and included inside the return package.

  • The form cannot be scanned or emailed

  • Failure to include the form will delay processing (no exceptions)

Customers are responsible for all return shipping costs. We strongly recommend using a reputable, trackable carrier such as UPS or FedEx and insuring the package for full value. NY Gift Boutique is not responsible for loss or damage during return transit.

Return tracking numbers must be provided to NY Gift Boutique.

Cancellations

Orders begin processing immediately upon placement; therefore, cancellations are not guaranteed.
Custom and personalized items cannot be canceled under any circumstances once submitted.

NY Gift Boutique reserves the right to cancel and refund orders if:

  • Items are backordered or unavailable

  • A specific print, embroidery, color, shape, or customization is unavailable

  • We have attempted to contact the customer at least three (3) times to resolve the issue without response

Order Cancellation for Fraud Prevention

We reserve the right to cancel any order deemed suspicious or potentially fraudulent based on internal risk indicators. Orders showing inconsistencies or fraud markers may be canceled without fulfillment, and future orders from the same customer may also be refused.

Product Variations & Disclaimer

Many items are handmade or hand-painted. Variations in color, size, shape, weight, design, accessories, or packaging may occur and are not considered defects. We cannot guarantee exact color matches. Packaging and product details may change without notice. Claims based on such variations will not be accepted.

Shipping Issues & Delivery Responsibility

NY Gift Boutique is not responsible for shipping delays due to carrier issues or unforeseen circumstances. If an item is needed by a specific date, this must be noted at checkout. We do not offer next-day, local, or expedited delivery options.

If delivery attempts fail due to customer unavailability, the customer is responsible for coordinating with the carrier. Refused packages are not eligible for refunds or returns.
If a package is stolen, customers are advised to file a police report.

Policy Enforcement Disclaimer

By completing a purchase, the customer acknowledges and agrees to all terms outlined in this Return Process and related policies. NY Gift Boutique reserves the right to deny any claim that does not fully comply with these requirements. This policy applies to all purchases without exception.

WE DO NOT ACCEPT RETURNED ITEMS OR OFFER ANY SUCH REFUND TO PACKAGES SENT TO US WITHOUT PROPER AUTHORIZATION. Unauthorized returns are not eligible for refund. Pre-authorization is required for all returns.

This process helps us maintain the highest standards of service while ensuring fairness and consistency for every customer.