Returns

Returns-  

Return Process, Authorization, & Related Policies

Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) number. To request an RMA, customers must contact 

NY Gift Boutique at contact@nygiftboutique.comwithin seven (7) calendar days of delivery, as verified by carrier tracking records. Claims submitted after the 7-day window will not be accepted, without exception. We reserve the right to refuse any return request.

**Customers are responsible for all return shipping costs. We strongly recommend using a reputable, trackable carrier such as UPS or FedEx and insuring the package for full value. NY Gift Boutique is not responsible for loss or damage during return transit.

Unauthorized returns will not be accepted. Any package sent to us without prior authorization and a valid RMA number is not eligible for refund or return. This policy ensures fairness and consistency for all customers.

Quality Control & Package Verification

All orders undergo a thorough quality control process prior to shipment. Each item is photographed before packaging and dispatch to document its condition before leaving our facility. These records are used to verify item condition in the event of a return or claim.

Damaged-in-Transit Items

If an item arrives damaged during transit, customers must notify us within forty-eight (48) hours of delivery and provide clear photos of both the product and the packaging. Upon verification, we will arrange a replacement (subject to availability) or issue a full refund. Our pre-shipment photographs allow us to confirm the item’s original condition.

Return Eligibility & Evaluation

All return requests are evaluated on a case-by-case basis, with consideration given to the health and safety of our team. Approved returns must meet all of the following conditions:

  • Items must be unused, unopened, and in original packaging

  • No signs of wear, use, odors, stains, or damage

  • Refused packages are not eligible for refund

  • Items failing inspection will not be refunded

NY Gift Boutique reserves the right to reject any return that does not meet these conditions.

Non-Returnable / Final Sale Items (Hygiene & Safety)

For hygiene and safety reasons, the following product categories are final sale and not eligible for return or exchange:

  • personal accessories (including scarves, hats, gloves)

  • Jewelry

  • Blankets, bedding, and bath items

  • Beauty items

  • Personal-use accessories

  • Veils and headpieces

  • Hair accessories

  • Any other items worn close to the body

These items cannot be accepted once they have left our facility to ensure all customers receive brand-new, unworn products.

Required Information for Approved Return Requests

When contacting us to request a return, customers must provide:

  • Full name

  • Order number

  • Date ordered

  • Reason for return and shipment details

Failure to provide complete information may result in delays to the return or refund process.

Return Shipment Instructions

Once a return is approved and an RMA number is issued, a Return Form will be emailed to the customer. This form must be completed and included inside the return package.

  • The form cannot be scanned or emailed

  • Failure to include the form will delay processing (no exceptions)

Customers are responsible for all return shipping costs. We strongly recommend using a reputable, trackable carrier such as UPS or FedEx and insuring the package for full value. NY Gift Boutique is not responsible for loss or damage during return transit.

Return tracking numbers must be provided to NY Gift Boutique.