NYGB Terms of Use & Conditions

Out-of-Stock Products

While we strive to maintain accurate inventory levels, occasionally a product may be out of stock at the time of your order. In such cases, fulfillment may be delayed. Most items typically ship within 5–12 business days, but unforeseen stock shortages may impact this timeline.

If an item you’ve ordered is unavailable for immediate shipment, we will notify you promptly via the email address provided. You may choose to wait for the item to become available or cancel your order at any time prior to shipment for a full refund.

To ensure fairness to all our customers, we reserve the right to cancel orders for out-of-stock items and issue a full refund rather than holding orders for an extended period.

We appreciate your understanding and are committed to keeping you informed every step of the way.

SHIPPING - We do not offer Expedited or Express Shipping due to the nature of certain selected items that require time for personalization or customization.  

While we do our very best to process and ship all orders promptly, we rely on customers to let us know if a specific "Need by" delivery date is required so we can notify if we can make special arrangements. Please note that a need by date must be within a reasonable timeframe. If not, to ensure fairness if order cannot be fulfilled properly or within the timeline asked we reserve the right to cancel the order and fully refund to customer. 

If a "Need By" date is not provided at checkout—in the product notes or "Order Special Instructions" box—orders are processed and shipped according to our standard timelines, between 7-12 business days subject to availability.

As stated above we do not offer express or expedited shipping because we cannot fully guarantee next-day service due to carrier variables outside of our control. We are not responsible for late shipment if carrier incurs issues, or has timeframe back ups especially during major shipping holidays. Once order is fulfilled we are not liable for late shipments it is out of our control and out of our hands once we fulfill the order. 

Certain orders can incur a backorder where it will require 2 or more shipments however, certain distributors we work with wish to reduce their carbon footprint and wait for shipment fulfillment to send out deliveries only once. 

Privacy

NY Gift Boutique keeps your personal information private and secure. During a purchase your Name, Email, Address, Payment Information, Phone Number and or password is only used to process your order(s), to provide any feedback on your order and/or verify any personalization of an item you purchased.

Our secure servers protect information using advanced encryption techniques and firwall technology.

Subscription to our website keeps you informed of your order status, latest offers by NY Gift Boutique, Promotions and New Additions to our store. You reserve the right to unsubscribe ant any time.

NY Gift Boutique uses "cookies" to keep track of your current shopping session to personalize your experience so that your shopping cart can be retrieved at any time to make any necessary updates or adjustments. 

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. NY Gift Boutique is not responsible for the actions of third parties.

Returns-  

We accept return claims within 7 days of delivery. Please note that all packages are tracked, and we verify the delivery date through carrier records. Unfortunately, any claims made after the 7-day window cannot be accepted, without exception. Claims submitted beyond this timeframe cannot be accepted. We reserve the right to refuse a return

WE DO NOT ACCEPT RETURNED ITEMS OR OFFER ANY SUCH REFUND TO PACKAGES SENT TO US WITHOUT PROPER AUTHORIZATION. Unauthorized returns are not eligible for refund. Pre-authorization is required for all returns.

This policy ensures fairness and consistency for all of our customers.

At NY Gift Boutique, we take great pride in the quality and condition of every item we ship. To ensure accuracy and transparency, each order goes through a thorough quality control process before leaving our fulfillment center.

• Package Verification: We photograph all items prior to packaging and shipment. This provides us with a record of the item’s condition before it leaves our facility, and serves as a point of comparison in the event of a return or claim.

• Return Requests: All return claims must be submitted within 7 days of receipt. Claims submitted beyond this timeframe cannot be accepted. Please note that all packages are tracked, and we verify the delivery date through carrier records

• Damaged-in-Transit Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of both the product and the packaging. We will gladly arrange a replacement (subject to availability) or issue a full refund. Since we photograph all items shipped we can verify the condition and offer replacement. 

This process helps us maintain the highest standards of service while ensuring fairness and consistency for every customer.

Returns are evaluated on a case-by-case basis in order to prioritize the health and safety of our team. For hygiene and safety reasons, we do not accept returns on product categories :

• Apparel and Personal accessories (Scarves, Hats, Gloves) 
• Jewelry
• Blankets
• Bedding
• Bath
• Beauty items
  
• Personal-use accessories
• Veils & Headpieces
  

  For hygiene and safety reasons, certain items are considered final sale and are not eligible for return or exchange. This includes:

  • Veils

  • Headpieces

  • Hair accessories

  • Any other personal-use items

  Because these items are worn close to the body, we cannot accept returns once they have left our shop. This ensures that every customer receives a brand-new, unworn product and protects against potential health concerns.

  We appreciate your understanding of this policy, which helps us maintain the highest standards of quality and safety for all of our customers.

Seasonal, Custom & Personalized Items

Please note that seasonal and holiday items are final sale and cannot be returned or exchanged.

Additionally, custom and personalized items are made especially for you and are also non-returnable and non-refundable. We kindly ask that customers carefully review and certify all spelling, dates, and personalization details before submitting an order. Once approved, items will be produced exactly as entered and cannot be altered afterward.

This policy helps us ensure that every custom product is created just for you and delivered as expected.

Important-Please note - that we are not obligated under New York State law to accept returns or provide refunds. Therefore, all sales are considered final unless an exception is made at our discretion. In cases of store error, an exchange may be authorized; however, the original item must be returned and received by us prior to any replacement being sent. No exceptions will be made.

Return Process: 

Returns require an RMA number ( Returns Material Authorization) - this number will be provided upon contact to NY Gift Boutique - contact@nygiftboutique.com within 7 days of receipt. As stated above, Please note that all packages are tracked, and we verify the delivery date through carrier records. Unfortunately, any claims made after the 7-day window cannot be accepted, without exception.

When contacting us for a request for a return please provide

• Full Name 
• Order Number
• Date Ordered
• The reason for return and shipment information 

Failure to provide this information only sets up a delay in the refund process.

Approved returns must be in original packaging, we will not accept used or opened products, if there are any signs of use, wear, odor or damage to returned item, we will not offer a refund, we will also not offer a refund on refused packages. 

Once return is approved with RMA Number a return Form will be emailed to you, This MUST be Filled out and included in the package being returned to us, if the form is not included this will only delay your refund so please take great care in including the form with your package. The form cannot be scanned and emailed back to us. No Exception. 

You, the customer are responsible for return shipping. We strongly recommend a trackable and reputable shipper such as UPS, FedEx for tracking.

Tracking Number(s) for your return must be provided to NY Gift Boutique. 

Choose an appropriate box and secure accordingly. Please insure your package at full value since shipping costs since we are not responsible for return shipment in case problems arise in transport. 

NY Gift Boutique reserves the right to reject any returns that do not meet our conditions. 

Cancellations-  Because orders begin processing immediately after they are placed, we cannot guarantee cancellations. Please note that custom and personalized items cannot be canceled under any circumstances once the order has been submitted.

Order Cancellation by NY GIFT BOUTIQUE - will occur as well if an order received is followed up by NY GIFT BOUTIQUE immediately to notify the customer if and item is on a long backorder, out of stock, a specific Print, Embroidery, color or shape is not available and we have reached out at least three times to accommodate the customer to receive notification of exchange for an item that is available for replacement or change in color, spelling (no characters are allowed in printing and embroidery) or shape. Having made the attempts to receive notification if we do not hear back from the customer after these attempts have been made we cannot hold the order and we reserve the right to have the order canceled and refunded back to the customer. 

We also reserve the right to cancel any order that is deemed suspicious based on internal information we receive about the order that may seem fraudulent. We will also cancel an order if there are any suspicious markers or inconsistencies that could indicate the order to be fraudulent. We have systems in place to notify us of these potential risks. We reserve the right not to fulfill this order or any other orders from the same customer with similar markers on the order.

Many of the items on our site are handmade and/or hand-painted, NY Gift Boutique is not responsible for any variations in design, color, size, shape, weight or accessories (stones, crystals, pearls, tags, ribbons etc.) Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are unable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of the coloring of an item, it's packing or any fees that may arise to remedy such claims. We are not responsible for shipping delays there are many unforeseen circumstances that can occur to delay a package. If the package was needed by a certain date the customer MUST note that in any checkout notes otherwise no refunds or returns will be issued. We Do Not offer next-day, local or quick delivery due to making sure we have stock available. If your package is not received at time of delivery due to not being available to receive or sign for it, another attempt is usual and the customer MUST make sure they are available to receive the second attempt or make arrangements with the shipper through tracking to be able to receive the package or pick up at their hub. We do not offer returns or refunds on refused packages. If your package was stolen we strongly suggest making a report of the crime with your local police as this is a crime. 

Backorder or out of stock Refunds- If an event should arise where popular items are backordered or unexpectedly out of stock refunds will be sent with 7-20 days of notification of item stock status from our fulfillment center. *Please also note refunds can also be delayed on bank holidays for bank transfer. 

Shipping Policy