NYGB Terms of Use & Conditions

Out-of-Stock Products

While we strive to maintain accurate inventory levels, occasionally a product may be out of stock at the time of your order. In such cases, fulfillment may be delayed. Most items typically ship within 5–12 business days, but unforeseen stock shortages may impact this timeline.

If an item you’ve ordered is unavailable for immediate shipment, we will notify you promptly via the email address provided. You may choose to wait for the item to become available or cancel your order at any time prior to shipment for a full refund.

To ensure fairness to all our customers, we reserve the right to cancel orders for out-of-stock items and issue a full refund rather than holding orders for an extended period.

We appreciate your understanding and are committed to keeping you informed every step of the way.

SHIPPING - We do not offer Expedited or Express Shipping due to the nature of certain selected items that require time for personalization or customization.  

While we do our very best to process and ship all orders promptly, we rely on customers to let us know if a specific "Need by" delivery date is required so we can notify if we can make special arrangements. Please note that a need by date must be within a reasonable timeframe. If not, to ensure fairness if order cannot be fulfilled properly or within the timeline asked we reserve the right to cancel the order and fully refund to customer. 

If a "Need By" date is not provided at checkout—in the product notes or "Order Special Instructions" box—orders are processed and shipped according to our standard timelines, between 7-12 business days subject to availability.

As stated above we do not offer express or expedited shipping because we cannot fully guarantee next-day service due to carrier variables outside of our control. We are not responsible for late shipment if carrier incurs issues, or has timeframe back ups especially during major shipping holidays. Once order is fulfilled we are not liable for late shipments it is out of our control and out of our hands once we fulfill the order. 

Certain orders can incur a backorder where it will require 2 or more shipments however, certain distributors we work with wish to reduce their carbon footprint and wait for shipment fulfillment to send out deliveries only once. 

Privacy

NY Gift Boutique keeps your personal information private and secure. During a purchase your Name, Email, Address, Payment Information, Phone Number and or password is only used to process your order(s), to provide any feedback on your order and/or verify any personalization of an item you purchased.

Our secure servers protect information using advanced encryption techniques and firwall technology.

Subscription to our website keeps you informed of your order status, latest offers by NY Gift Boutique, Promotions and New Additions to our store. You reserve the right to unsubscribe ant any time.

NY Gift Boutique uses "cookies" to keep track of your current shopping session to personalize your experience so that your shopping cart can be retrieved at any time to make any necessary updates or adjustments. 

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. NY Gift Boutique is not responsible for the actions of third parties.

Quality Control & Package Verification

All orders undergo a thorough quality control process prior to shipment. Each item is photographed before packaging and dispatch to document its condition before leaving our facility. These records are used to verify item condition in the event of a return or claim.

Damaged-in-Transit Items

If an item arrives damaged during transit, customers must notify us within forty-eight (48) hours of delivery and provide clear photos of both the product and the packaging. Upon verification, we will arrange a replacement (subject to availability) or issue a full refund. Our pre-shipment photographs allow us to confirm the item’s original condition.

Returns-  

Return Process, Authorization, & Related Policies

Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) number. To request an RMA, customers must contact NY Gift Boutique at contact@nygiftboutique.com within seven (7) calendar days of delivery, as verified by carrier tracking records. Claims submitted after the 7-day window will not be accepted, without exception. We reserve the right to refuse any return request.

Unauthorized returns will not be accepted. Any package sent to us without prior authorization and a valid RMA number is not eligible for refund or return. This policy ensures fairness and consistency for all customers.

Return Eligibility & Evaluation

All return requests are evaluated on a case-by-case basis, with consideration given to the health and safety of our team. Approved returns must meet all of the following conditions:

• Items must be unused, unopened, and in original packaging

• No signs of wear, use, odors, stains, or damage

• Refused packages are not eligible for refund

• Items failing inspection will not be refunded

NY Gift Boutique reserves the right to reject any return that does not meet these conditions.

Non-Returnable / Final Sale Items (Hygiene & Safety)

For hygiene and safety reasons, the following product categories are final sale and not eligible for return or exchange:

• personal accessories (including scarves, hats, gloves)

• Jewelry

• Blankets, bedding, and bath items

• Beauty items

• Personal-use accessories

• Veils and headpieces

• Hair accessories

• Any other items worn close to the body

These items cannot be accepted once they have left our facility to ensure all customers receive brand-new, unworn products.

Required Information for Return Requests

When contacting us to request a return, customers must provide:

• Full name

• Order number

• Date ordered

• Reason for return and shipment details

Failure to provide complete information may result in delays to the return or refund process.

Return Shipment Instructions

Once a return is approved and an RMA number is issued, a Return Form will be emailed to the customer. This form must be completed and included inside the return package.

• The form cannot be scanned or emailed

• Failure to include the form will delay processing (no exceptions)

Customers are responsible for all return shipping costs. We strongly recommend using a reputable, trackable carrier such as UPS or FedEx and insuring the package for full value. NY Gift Boutique is not responsible for loss or damage during return transit.

Return tracking numbers must be provided to NY Gift Boutique.

Cancellations

Orders begin processing immediately upon placement; therefore, cancellations are not guaranteed.
Custom and personalized items cannot be canceled under any circumstances once submitted.

NY Gift Boutique reserves the right to cancel and refund orders if:

• Items are backordered or unavailable

• A specific print, embroidery, color, shape, or customization is unavailable

• We have attempted to contact the customer at least three (3) times to resolve the issue without response

Order Cancellation for Fraud Prevention

We reserve the right to cancel any order deemed suspicious or potentially fraudulent based on internal risk indicators. Orders showing inconsistencies or fraud markers may be canceled without fulfillment, and future orders from the same customer may also be refused.

Product Variations & Disclaimer

Many items are handmade or hand-painted. Variations in color, size, shape, weight, design, accessories, or packaging may occur and are not considered defects. We cannot guarantee exact color matches. Packaging and product details may change without notice. Claims based on such variations will not be accepted.

Shipping Issues & Delivery Responsibility

NY Gift Boutique is not responsible for shipping delays due to carrier issues or unforeseen circumstances. If an item is needed by a specific date, this must be noted at checkout. We do not offer next-day, local, or expedited delivery options.

If delivery attempts fail due to customer unavailability, the customer is responsible for coordinating with the carrier. Refused packages are not eligible for refunds or returns.
If a package is stolen, customers are advised to file a police report.

Backordered or Out-of-Stock Refunds

In the event an item is backordered or unexpectedly out of stock, refunds will be issued within 7–20 business days following notification from our fulfillment center. Refunds may be delayed due to bank holidays or banking processing times.

Policy Enforcement Disclaimer

By completing a purchase, the customer acknowledges and agrees to all terms outlined in this Return Process and related policies. NY Gift Boutique reserves the right to deny any claim that does not fully comply with these requirements. This policy applies to all purchases without exception.

WE DO NOT ACCEPT RETURNED ITEMS OR OFFER ANY SUCH REFUND TO PACKAGES SENT TO US WITHOUT PROPER AUTHORIZATION. Unauthorized returns are not eligible for refund. Pre-authorization is required for all returns.

This process helps us maintain the highest standards of service while ensuring fairness and consistency for every customer.

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Damaged or Defective Merchandise & Exchange Policy

All claims for damaged or defective merchandise must be submitted within three (3) calendar days of delivery, as confirmed by carrier tracking records. Claims submitted after this timeframe will not be accepted under any circumstances.

Eligible items may be approved for exchange, subject to product availability and current inventory. In the event that a replacement item is unavailable, a refund may be issued at our sole discretion. All final sale items are strictly non-refundable and non-exchangeable.

To qualify for an exchange or refund, all of the following conditions must be met:

• The reported defect or damage must be supported by clear photographic and/or video documentation submitted at the time of the claim. This documentation is required to verify the issue and to notify our distribution partners.

• The item must be unused, unworn, and unaltered, and returned in its original condition.

• The item must be free of odors, stains, signs of wear, or damage other than the verified manufacturing defect.

• All original tags, labels, and packaging must be attached and intact.

• The item must be returned because of defect or damage it will be NY Gift Boutique that will cover shipping and provide shipment sticker.
  

Upon receipt, all returned items will be inspected prior to approval. Refunds will be issued only if all eligibility requirements are fully satisfied. Items that fail inspection will not qualify for a refund or exchange and will not be returned to the customer.

For approved exchanges, replacement items will be shipped only after the returned item has been received, inspected, and confirmed to meet all eligibility requirements outlined above.

All claims must be submitted via email to contact@nygiftboutique.com within the required three (3) day reporting period.

How to File a Claim

To submit a damaged or defective item claim, please email contact@nygiftboutique.com  within three (3) days of delivery and include:

• Order number

• Description of the defect or damage

• Clear photos and/or video showing the issue

Incomplete or late submissions will not be reviewed.

Policy Enforcement Disclaimer:
By completing a purchase, the customer acknowledges and agrees to all terms outlined in this policy. We reserve the right to deny any claim that does not fully comply with these requirements. This policy applies to all purchases without exception.

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Customer Resolution Requirement & Chargeback Policy

By completing a purchase on our website, the customer expressly agrees to contact NY Gift Boutique and provide us with a reasonable opportunity to review and attempt to resolve any issue, concern, or dispute related to an order before initiating a chargeback, payment dispute, or reversal with their bank or payment provider.

The customer acknowledges and agrees that initiating a chargeback without first contacting us and complying with our Return Policy, Damaged or Defective Merchandise Policy, and claim procedures constitutes a breach of these Terms & Conditions.

Customers must submit all claims, concerns, or disputes in accordance with the procedures and timeframes outlined in these policies by emailing contact@nygiftboutique.com. Failure to do so may result in the claim being denied and the chargeback being formally contested using available documentation.

Chargeback Acknowledgment 

The customer understands and agrees that banks and payment processors encourage merchants and customers to resolve disputes directly prior to the initiation of a chargeback, and that failure to do so may result in the denial of the chargeback claim.

In the event of a chargeback, we reserve the right to submit evidence including, but not limited to, proof of delivery, tracking confirmation, customer communications, timestamps, product descriptions, and these published Terms & Conditions and Return Policies.

Policy Acknowledgment & Enforcement

By placing an order, the customer confirms that they have read, understood, and agreed to all applicable policies, including but not limited to our Return Policy, Damaged or Defective Merchandise Policy, and Chargeback Policy. These policies apply to all purchases without exception.

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Seasonal, Custom & Personalized Items

Please note that seasonal and holiday items are final sale and cannot be returned or exchanged.

Additionally, custom and personalized items are made especially for you and are also non-returnable and non-refundable. We kindly ask that customers carefully review and certify all spelling, dates, and personalization details before submitting an order. Once approved, items will be produced exactly as entered and cannot be altered afterward.

This policy helps us ensure that every custom product is created just for you and delivered as expected.

Important-Please note - that we are not obligated under New York State law to accept returns or provide refunds. Therefore, all sales are considered final unless an exception is made at our discretion. In cases of store error, an exchange may be authorized; however, the original item must be returned and received by us prior to any replacement being sent. No exceptions will be made.

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Cancellations, Order Modifications & Disclaimers

Orders begin processing immediately upon placement; therefore, cancellations cannot be guaranteed. Custom and personalized items are strictly non-cancelable once an order has been submitted.

Order Cancellation by NY Gift Boutique

NY Gift Boutique reserves the right to cancel and refund an order if an item is on extended backorder, out of stock, or if a requested print, embroidery, color, shape, or customization is unavailable. In such cases, we will make at least three (3) reasonable attempts to contact the customer to offer an alternative item, modification, or correction (including color, spelling, or shape, noting that special characters are not permitted in printing or embroidery). If no response is received after these attempts, we are unable to hold the order and may cancel and refund the purchase at our discretion.

Fraud Prevention & Risk Management

We reserve the right to cancel any order deemed suspicious or potentially fraudulent based on internal risk assessments, inconsistencies, or fraud markers. Orders flagged for potential fraud may be canceled without fulfillment, and we reserve the right to refuse future orders from the same customer associated with similar risk indicators. We have systems in place to notify us of these potential risks. We reserve the right not to fulfill this order or any other orders from the same customer with similar markers on the order. 

Handmade Product Variations

Many of our items are handmade and/or hand-painted. As a result, variations in design, color, size, shape, weight, accessories, or packaging may occur and are not considered defects. Exact color matching cannot be guaranteed, and product or packaging appearance may change without notice. Claims or refunds based on such variations will not be accepted. Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are unable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of the coloring of an item, it's packing or any fees that may arise to remedy such claims.

Shipping & Delivery Responsibility

NY Gift Boutique is not responsible for shipping delays caused by carriers or unforeseen circumstances. If an order is required by a specific date, this must be noted at checkout; otherwise, no refunds or returns will be issued for late delivery. We do not offer next-day, local, or expedited delivery services.

Customers are responsible for ensuring availability to receive deliveries and coordinating with carriers for redelivery or pickup if necessary. Refused packages are not eligible for return or refund. In the event of package theft, customers are advised to file a police report, as theft constitutes a criminal matter.

If your package is not received at time of delivery due to not being available to receive or sign for it, another attempt is usual and the customer MUST make sure they are available to receive the second attempt or make arrangements with the shipper through tracking to be able to receive the package or pick up at their hub. We do not offer returns or refunds on refused packages. If your package was stolen we strongly suggest making a report of the crime with your local police as this is a crime. 

Undeliverable Packages, Refused Deliveries & Re-Shipping

Once an order has been shipped, delivery responsibility transfers to the carrier. NY Gift Boutique fulfills its shipping obligation when the carrier makes reasonable delivery attempts, as documented by tracking records.

If a package is returned to us or deemed undeliverable due to any of the following reasons, including but not limited to:

• Customer unavailability to receive or sign for delivery

• Failure to retrieve the package from the carrier after delivery attempts

• Incorrect or incomplete address provided by the customer

• Refused delivery

the order will not be eligible for a refund.

Re-shipping is available only at the customer’s expense, regardless of whether the original order qualified for free or promotional shipping. Promotional or free shipping applies only to the original shipment and does not apply to re-shipments under any circumstances.

Original shipping charges, where paid, are considered earned upon carrier delivery attempts and are non-refundable.

If the customer elects not to pay for re-shipping, NY Gift Boutique reserves the right to cancel the order without refund.

NY Gift Boutique is not responsible for delays, failed delivery, or return-to-sender situations caused by customer inaction, refusal, or failure to coordinate with the carrier.

Shipping Disputes & Chargeback Policy

Customers agree that shipping obligations are fulfilled once the carrier makes reasonable delivery attempts. Failure to receive or retrieve a package does not constitute non-delivery. Any chargeback filed for undeliverable, refused, or unclaimed packages will be contested using carrier records, customer communications, and published policies.

By completing a purchase with NY Gift Boutique, the customer acknowledges and agrees that:

• Shipping obligations are fulfilled once the carrier makes reasonable delivery attempts, as confirmed by tracking records.

• Failure to receive, claim, or accept delivery due to customer unavailability, refusal, or inaction does not constitute non-delivery.

• Promotional or free shipping applies only to the original shipment and does not apply to re-shipments.

• Re-shipping costs are the responsibility of the customer.

• Original shipping fees, if paid, are non-refundable once delivery attempts have been made.

Customers agree to contact NY Gift Boutique and allow a reasonable opportunity for resolution before initiating any chargeback or payment dispute.

Any chargeback initiated for undeliverable, refused, or unclaimed packages will be formally contested using carrier tracking records, delivery attempt confirmations, customer communications, and these published policies.

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Backorder or out of stock Refunds-  If an event should arise where popular items are backordered or unexpectedly out of stock refunds will be sent with 7-20 days of notification of item stock status from our fulfillment center. *Please also note refunds can also be delayed on bank holidays for bank transfer. 

Shipping Policy