NYGB Terms & Conditions

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship within 5-8 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed by email that you have supplied to us of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

SHIPPING - We do not offer Expedited or Express Shipping due to the nature of certain selected items that require time for personalization or customization.  

Certain orders can incur a backorder where it will require 2 or more shipments however, certain distributors we work with wish to reduce their carbon footprint and wait for shipment fulfillment to send out deliveries only once. 

Privacy

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. NY Gift Boutique is not responsible for the actions of third parties.

Returns-  **To protect the health and well-being of our staff returns will be accepted on a case-by-case basis since we cannot guarantee the safety and cleanliness of products that have been requested to be returned. This includes apparel, bedding, and other personal accessories such as bath or beauty items. We reserve the right to not accept returns and offer no refunds at our discretion. We are not required by NY law to refund or accept returns and we reserve the right to not offer exchanges or returns. Should an exchange be approved for store error we must be in receipt of the returned item first before we send the exchange our to replace. No Exceptions. 

SEASONAL ITEMS- Final sale. Seasonal items can't be returned - (Holidays) 

**NO RETURNS ON PERSONALIZED DRINKWARE, ORNAMENTS, BAGS, TOWELS, BLANKETS, APPAREL, BEDDING, AND PERSONALIZED OR CUSTOM GIFTS or CUSTOM BRIDAL ACCESSORIES and KITCHEN GIFTS. 

Items from our Bespoke Bridal companies such as Heirloom Bridal and Bespoke by Jaxie are not returnable since they are custom /Bespoke items. We cannot guarantee they have not been used or worn and repackaged so this makes them no re-sellable. Please choose sizes, colors and designs accordingly.

We require that you certify all spelling on custom/Personalized orders and that all spelling, dates, Color Choices, design options, and messages are correct we cannot exchange or replace once orders have been processed. 

Bridal Headpieces or Veils can be returned under certain exceptions within 7 days of receipt as per tracking number. There should be no signs of makeup, hairspray, breakage, replacement of any stones or jewels, bending or showing signs of being worn and then returned. The item should be returned in its original packaging such as any plastic wrap and in original new condition. 

You are responsible for shipping on the return of an item to us for refunds.  We recommend using a trackable and reputable shipper such as UPS or Fed Ex so the return can be tracked. Choose an appropriate box and secure accordingly. Insure your package at full value since shipping costs are nonrefundable in case problems arise in transport and we are not responsible for that. 

We reserve the right to reject any returns that do not meet our conditions.

Returns will be reviewed on a Case-by-case basis with proper communication to us within 14 days. 

Returned items must be returned in original product packing, we will not accept used and opened products. We will not issue a refund on used items back to us or on refused packages.

 
All returns require an RMA Number (Returns Material Authorization Number) which can be obtained by email at contact@nygiftboutique.com within 14 days of receipt as noted by tracking.  
Please supply the following when sending the email
Full Name 
Order Number 
Date Ordered 
The reason for return and shipment information and Tracking Numbers 

Custom and Personalized orders are non-returnable- All Personalized Orders require certification that all spelling is correct before checkout, the customer is responsible for ensuring all spelling, dates, names, design choices, colors, or ink choices are correct before proceeding with the order. 
Cancellations- by the customer will incur a 10% cancellation fee, Due to orders being processed immediately we cannot always guarantee a cancellation. We most definitely cannot offer it on a custom item. 

Order Cancellation by NY GIFT BOUTIQUE will occur as well if an order received is followed up by NY GIFT BOUTIQUE immediately to notify the customer if and item is on a long backorder, out of stock, a specific Print, Embroidery, color or shape is not available and we have reached out at least three times to accommodate the customer to receive notification of exchange for an item that is available for replacement or change in color, spelling (no characters are allowed in printing and embroidery) or shape. Having made the attempts to receive notification if we do not hear back from the customer after these attempts have been made we cannot hold the order and we reserve the right to have the order canceled and refunded back to the customer. 

We also reserve the right to cancel any order that is deemed suspicious based on internal information we receive about the order that may seem fraudulent. We will also cancel an order if there are any suspicious markers or inconsistencies that could indicate the order to be fraudulent. We have systems in place to notify us of these potential risks. We reserve the right not to fulfill this order or any other orders from the same customer with similar markers on the order.

Many of the items on our site are handmade and/or hand-painted, NY Gift Boutique is not responsible for any variations in design, color, size, shape, weight or accessories (stones, crystals, pearls, tags, ribbons etc.) Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are unable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of the coloring of an item, its packing or any fees that may arise to remedy such claims. We are not responsible for shipping delays there are many unforeseen circumstances that can occur to delay a package. If the package was needed by a certain date the customer MUST note that in any checkout notes otherwise no refunds or returns will be issued. We Do Not offer next-day, local or quick delivery due to making sure we have stock available. If your package is not received at time of delivery due to not being available to receive or sign for it, another attempt is usual and the customer MUST make sure they are available to receive the second attempt or make arrangements with the shipper through tracking to be able to receive the package or pick up at their hub. We do not offer returns or refunds on refused packages. If your package was stolen we strongly suggest making a report of the crime with your local police as this is a crime. 

Refunds- If an event should arise where popular items are backordered or unexpectedly out of stock refunds will be sent with 7-18 days of notification of item stock status from our fulfillment center. *Please also note refunds can also be delayed on bank holidays for transfer. 

Shipping Policy

NY Gift Boutique DOES NOT SHIP INTERNATIONALLY.  

Unfortunately, we do not ship outside the United States at this time. Our business currently operates exclusively within the U.S