We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
EDIBLE ITEMS SHIPPING INFO-
** EDIBLE ITEMS CANNOT BE RETURNED **
HOT WEATHER SHIPPING (MAY THROUGH OCTOBER AS NEEDED)
***AS OF January 1, 2021-**
Due to certain restrictions in certain states there may be a delay in shipments. Please give your order at this time enough time to anticipate a delay in shipments due to Covid-19 restrictions in certain states as they ease their mandates.* We are not responsible for late shipments since we cannot control shipments.
Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:
- Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.
- Your order is being shipping from our temperature-controlled location in northern Cincinnati, Ohio. We check to ensure your order is of perfect quality prior to sealing the package for shipment. However, we cannot guarantee that your candy will arrive in the same perfect condition. For this reason, we do not provide refunds or replacements of the product damaged by high temperatures.
- If your order contains a heat sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.
- Any order containing a heat sensitive item is shipped via Expedited in an insulated package with an ice pack to protect the candy from melting in heat during transit.
If an order has a heat sensitive item and the order is placed after 10 am EST Wednesday, the order will not ship until Monday, except when the order:
- Is placed before 10 am EST Thursday and shipping to a business address with a 1-day transit time for delivery on Friday.
- Is placed before 10 am EST Thursday and shipping to a residential address with a 2-day transit time for delivery on Saturday.
- Is placed before 10 am EST Friday and shipping to a residential address with a 1-day transit time for delivery on Saturday.
* Heat-Sensitive items will be noted on the item description page on the website in the bullets.
Multiple Product Orders
Order Acceptance Policy
We reserve the right to refuse service to anyone for any reason.
Prices are subject to change without notice as well as discontinue an item or service we provide.
Privacy on Other Web Site
** Due to the Covid -19 emergency for the health and well-being of our staff returns will be accepted on a case by case basis at this time.
We cannot guarantee the safety and cleanliness of products that have been returned at this time. We must protect our staff handling returns. Safety is a big concern at NY GIFT BOUTIQUE. Please know these restrictions are temporary and we will resume regular returns when it is considered safe for us to do so.
Cancellations- Due to orders being processed immediately we cannot always guarantee a cancellation. If an item quantity or exchange is requested we will try our best to accommodate but cannot guarantee.
All returns require an RMA Number (Returns Material Authorization Number) which can be obtained by email at firstname.lastname@example.org within the 14 days required.
Please supply the following when sending the email
any shipment information such as Tracking Numbers
Many of the items on our site are handmade and/or hand-painted, NY Gift Boutique is not responsible for any variations in design, color, size, shape, weight or accessories (stones, crystals, pearls, tags, ribbons etc.) Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are unable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of coloring of an item, its packing or any fees that may arise to remedy such claims.
***AS OF January 1, 2021-**
DUE TO THE COVID-19 EMERGENCY AND CERTAIN RESTRICTIONS/MANDATES IN PLACE IN CERTAIN STATES THERE MAY BE A DELAY IN SHIPMENT. PLEASE GIVE YOUR ORDER AT THIS TIME ENOUGH TIME TO ANTICIPATE A DELAY WE ARE NOT RESPONSIBLE FOR LATE SHIPMENTS SINCE WE CANNOT CONTROL SHIPMENTS.
NY Gift Boutique DOES NOT SHIP INTERNATIONALLY.
- Most orders will ship within 5-14 business days provided the product ordered is in stock. Some delays may occur from distribution which we cannot unfortunately control. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement or on Holidays and Holiday dates expressed that account for NY Gift Boutique to not be open.