Terms and Conditions
* August 14, 2022*
We are all well aware of the increase in prices for many of our daily items that also have trickled into the gifts, accessories, and home decor market which forces us to experience significant price increases in our product lines. The increases are primarily due to increasing costs of product, production and freight/shipping, and disruptions of labor and materials. Despite this, we have you as loyal customers to continue to shop with us and we appreciate it tremendously. So we thank you for your patience and patronage. This is a challenge but we hope that things will normalize in the very near future.
***AS OF January 1, 2022-**
Due to certain restrictions in certain states and countries, there may be a delay in shipments. Please give your order at this time enough time to anticipate a delay * We are not responsible for late shipments since we cannot control shipments.
All our items are sold online only we ship directly to the customer only. We are a respected dealer for all companies represented.
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of NY Gift Boutique., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
EDIBLE ITEMS SHIPPING INFO-
** EDIBLE ITEMS CANNOT BE RETURNED **
HOT WEATHER SHIPPING (MAY THROUGH OCTOBER AS NEEDED)
SHIPPING /DELIVERY Update
***AS OF January 1, 2022-**
Due to certain restrictions in certain states, there may be a delay in shipments. Please give your order at this time enough time to anticipate a delay in shipments due to Covid-19 restrictions in certain states as they ease their mandates.* We are not responsible for late shipments since we cannot control shipments.
Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:
- Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.
- Your order is being shipping from our temperature-controlled location in northern Cincinnati, Ohio. We check to ensure your order is of perfect quality prior to sealing the package for shipment. However, we cannot guarantee that your candy will arrive in the same perfect condition. For this reason, we do not provide refunds or replacements of the product damaged by high temperatures.
- If your order contains a heat sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.
- Any order containing a heat sensitive item is shipped via Expedited in an insulated package with an ice pack to protect the candy from melting in heat during transit.
If an order has a heat sensitive item and the order is placed after 10 am EST Wednesday, the order will not ship until Monday, except when the order:
- Is placed before 10 am EST Thursday and shipping to a business address with a 1-day transit time for delivery on Friday.
- Is placed before 10 am EST Thursday and shipping to a residential address with a 2-day transit time for delivery on Saturday.
- Is placed before 10 am EST Friday and shipping to a residential address with a 1-day transit time for delivery on Saturday.
* Heat-Sensitive items will be noted on the item description page on the website in the bullets.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that NY Gift Boutique is not responsible for the operation of, or content located on or throughout any such site.
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
We reserve the right to refuse service to anyone for any reason.
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. NY Gift Boutique reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Prices are subject to change without notice as well as discontinue an item or service we provide.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. NY Gift Boutique reserves the right to make changes to this site and these conditions at any time.
We will ship your product as it becomes available. Usually, products ship within 3-5 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed by email that you have supplied to us of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
SHIPPING - We do not offer Expedited or Express Shipping due to the nature of certain selected items that require time for personalization or customization.
Certain orders can incur a backorder where it will require 2 or more shipments however, certain distributors we work with wish to reduce their carbon footprint and wait for shipment fulfillment to send out deliveries only once.
We keep your personal information private and secure. When you make a purchase from NY Gift Boutique, you provide your name, email address, credit card information, address, phone, number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
** Due to Covid-19 for the health and well-being of our staff returns will be accepted on a case-by-case basis at this time.
We cannot guarantee the safety and cleanliness of products that have been requested to be returned at this time. We reserve the right to not accept any returns at this time.
**NO RETURNS ON PERSONALIZED OR CUSTOM ITEMS AS WELL AS APPAREL AND BEDDING**
Apparel, Personal Accessories, Bedding, Blankets, Sheets, Bridal Headpieces or Veils are not returnable.
We must protect our staff handling returns. Safety is a big concern at NY GIFT BOUTIQUE. Please know these restrictions are temporary and we will resume regular returns when it is considered safe for us to do so.
Returns will be reviewed on a Case by case basis at this time due to health and safety issues of Covid -19 to protect our staff. Cancellations will incur a 10% cancellation fee. Customers are responsible for all costs for shipping for a return. Please use a reputable shipper such as UPS or Fed Ex so return can be tracked. We reserve the right to reject any returns or that do not meet our conditions. All returned items must be returned in original product packing, we will not accept used and opened products. We will not issue a refund on used and repackaged items back to us or on refused packages.
Custom and Personalized orders are non-returnable- All Personalized Orders require certification that all spelling is correct before checkout, the customer is responsible to assure all spelling, and dates are correct before proceeding with the order.
All returns require an RMA Number (Returns Material Authorization Number) which can be obtained by email at email@example.com within the 14 days required.
Please supply the following when sending the email
any shipment information such as Tracking Numbers
Cancellations- by the customer will incur a 10% cancellation fee, Due to orders being processed immediately we cannot always guarantee a cancellation. We most definitely cannot offer it on a custom item. If an item quantity or exchange is requested we will try our best to accommodate but cannot guarantee.
Cancellation by NY GIFT BOUTIQUE will occur as well if an order received is followed up by NY GIFT BOUTIQUE immediately to notify the customer a specific Print, Embroidery, color or shape is not available and we have reached out at least three times to accommodate the customer to receive notification of exchange for an item that is available for replacement or change in color, spelling (no characters are allowed in printing and embroidery) or shape. Having made the attempts to receive notification if we do not hear back from the customer after these attempts have been made we cannot hold the order and we reserve the right to have the order canceled and refunded back to the customer.
If items have already been shipped we will consider it a return. *PLEASE SEE THE RETURN POLICY ABOVE
Many of the items on our site are handmade and/or hand-painted, NY Gift Boutique is not responsible for any variations in design, color, size, shape, weight or accessories (stones, crystals, pearls, tags, ribbons etc.) Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are unable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of the coloring of an item, its packing or any fees that may arise to remedy such claims. We are not responsible for shipping delays there are many unforeseen circumstances that can occur to delay a package. If the package was needed by a certain date the customer MUST note that in any checkout notes otherwise no refunds or returns will be issued. We Do Not offer next-day, local or quick delivery due to making sure we have stock available. If your package is not received at time of delivery due to not being available to receive or sign for it, another attempt is usual and the customer MUST make sure they are available to receive the second attempt or make arrangements with the shipper though tracking to be able to receive the package or pick up at their hub. We do not offer returns or refunds on refused packages. If your package was stolen we strongly suggest to make a report of the crime with your local police as this is a crime.
Shipping Time -
***AS OF January 1, 2021-**
DUE TO THE COVID-19 EMERGENCY AND CERTAIN RESTRICTIONS/MANDATES IN PLACE IN CERTAIN STATES THERE MAY BE A DELAY IN SHIPMENT. PLEASE GIVE YOUR ORDER AT THIS TIME ENOUGH TIME TO ANTICIPATE A DELAY WE ARE NOT RESPONSIBLE FOR LATE SHIPMENTS SINCE WE CANNOT CONTROL SHIPMENTS.
NY Gift Boutique DOES NOT SHIP INTERNATIONALLY.
- Most orders will ship within 5-14 business days provided the product ordered is in stock. Some delays may occur from distribution which we cannot unfortunately control. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement or on Holidays and Holiday dates expressed that account for NY Gift Boutique to not be open.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We are not responsible for any delays by our shippers. Since certain items are prepared such as wrapped favors or if there is a short stock we do not provide Next Day, Two or Three-day shipping unless expressed by our shipping department that the option is avail.
This online store is powered by Shopify. It provides the means to power this NY Gift Boutique but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of NY Gift Boutique and has no direct ties to Shopify as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.