Terms and Conditions – NY Gift Boutique

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Terms and Conditions

Terms & Conditions

***AS OF MAY 5, 2020-**

Due to certain restrictions in certain states there may be a delay in shipments. Please give your order at this time enough time to anticipate a delay * We are not responsible for late shipments since we cannot control shipments.

Our Location- 

All our items are sold online only for your convenience our office does not carry stock.  We are a respected dealer for all companies represented.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of NY Gift Boutique., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 
Credit Cards
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

EDIBLE ITEMS SHIPPING INFO- 

HOT WEATHER SHIPPING (MAY THROUGH OCTOBER AS NEEDED)

***AS OF MAY 5, 2020-**

Due to certain restrictions in certain states there may be a delay in shipments. Please give your order at this time enough time to anticipate a delay in shipments due to Covid-19 restrictions in certain states as they ease their mandates.* We are not responsible for late shipments since we cannot control shipments.

Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:  

  • Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.
  • Your order is being shipping from our temperature-controlled location in northern Cincinnati, Ohio. We check to ensure your order is of perfect quality prior to sealing the package for shipment. However, we cannot guarantee that your candy will arrive in the same perfect condition. For this reason, we do not provide refunds or replacements of the product damaged by high temperatures.
  • If your order contains a heat sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.
  • Any order containing a heat sensitive item is shipped via Expedited in an insulated package with an ice pack to protect the candy from melting in heat during transit. 

If an order has a heat sensitive item and the order is placed after 10 am EST Wednesday, the order will not ship until Monday, except when the order:

  • Is placed before 10 am EST Thursday and shipping to a business address with a 1-day transit time for delivery on Friday.
  • Is placed before 10 am EST Thursday and shipping to a residential address with a 2-day transit time for delivery on Saturday.
  • Is placed before 10 am EST Friday and shipping to a residential address with a 1-day transit time for delivery on Saturday.

* Heat-Sensitive items will be noted on the item description page on the website in the bullets. 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that NY Gift Boutique is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

We reserve the right to refuse service to anyone for any reason.

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. NY Gift Boutique reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Other Conditions

Prices are subject to change without notice as well as discontinue an item or service we provide.

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. NY Gift Boutique reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship within 3-5 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed by email that you have supplied to us of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy
We keep your personal information private and secure. When you make a purchase from NY Gift Boutique, you provide your name, email address, credit card information, address, phone, number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
 
Our secure servers protect your information using advanced encryption techniques and firewall technology.
 
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
 
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Site

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. NY Gift Boutique is not responsible for the actions of third parties.

Returns

** Due to Covid -19 emergency and for the health and well-being of our staff we are currently suspending any returns at this time.

We cannot guarantee the safety and cleanliness of products that have been returned at this time. We must protect our staff handling returns. Safety is a big concern since there are so many unknowns at this time. Please know these restrictions are temporary and we will resume returns when it is considered safe for us to do so.  

You have 20 days from arrival to you to notify us of a Return. A restocking fee may be incurred on certain items. You will be notified during the return process. 
All our packages are photographed before shipping so we know the condition of the items before they were shipped. If items incur damage through the shipper we require clear photos of the damaged incurred so we can make a claim with the shipper. There are advanced technologies with ipads, tablets, phones etc so photos are required.
CLOTHING RETURN POLICY-
If you’re not satisfied with your purchase, please return the item(s) within 20 days of the order date for a refund. We will not process returns postmarked 20 days after the order date. Items must be in their original purchase condition and include the original product packaging, tickets attached and original packing slip. Returns will not be accepted if they have been worn, altered, washed, damaged or have any foul odor from smoke, pets, perfume/cologne or have pet hair on them. Items must be returned in a condition where it can be restocked and resold.
All items that are to be returned are to be sent back in its original packaging and should have all tags. Returns will not be accepted on Edible, custom, monogrammed, personalized, or personal use items since you are responsible to certify on our site that all spelling is correct. No returns on clearance, final sales or refused packages.
We reserve the right to reject any returns or that do not meet our conditions.

Customers are responsible for shipping for a return. Please use a reputable shipper such as UPS or Fed Ex so return can be tracked. We reserve the right to reject any returns or that do not meet our conditions. We will not issue a refund on refused packages.
All returns require an RMA Number (Returns Material Authorization Number) which can be obtained by email at contact@nygiftbox.com within the 20 days required.
Please supply the following when sending the email
Full Name
Order Number
Date Ordered
any shipment information such as Tracking Numbers

Refunds will be sent out within 10 -12 Business days depending on holidays.

Cancellations- Due to orders being processed immediately we cannot always guarantee a cancellation. If an item quantity or exchange is requested we will try our best to accommodate but cannot guarantee. If items have already been shipped we will consider it a return. Cancellations will incur a 10% cancellation fee.

Many of the items on our site are handmade and/or hand-painted, NY Gift Boutique is not responsible for any variations in design, color, size, shape, weight or accessories (stones, crystals, pearls, tags, ribbons etc.) Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are unable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of coloring of an item, its packing or any fees that may arise to remedy such claims.

Shipping Policy

Shipping Time -

***AS OF MAY 5, 2020-**

DUE TO THE COVID-19 EMERGENCY AND CERTAIN RESTRICTIONS/MANDATES IN PLACE  IN CERTAIN STATES THERE MAY BE A DELAY IN SHIPMENT. PLEASE GIVE YOUR ORDER AT THIS TIME ENOUGH TIME TO ANTICIPATE A DELAY WE ARE NOT RESPONSIBLE FOR LATE SHIPMENTS SINCE WE CANNOT CONTROL SHIPMENTS.

- Most orders will ship within 5-10 business days provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement or on Holidays and Holiday dates expressed that account for NY Gift Boutique to not be open. NY Gift Boutique DOES NOT SHIP INTERNATIONALLY. 
 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We are not responsible for any delays by our shippers. Since certain items are prepared such as wrapped favors or if there is a short stock we do not provide Next Day, Two or Three-day shipping unless expressed by our shipping department that the option is avail.

Shopping Cart Help

This online store is powered by Shopify.  It provides the means to power this NY Gift Boutique but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of NY Gift Boutique and has no direct ties to Shopify as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.
Shipping Policy

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where NY Gift Boutique holds a presence/nexus. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply for your area.

Typographical Errors-
We are not responsible on typographical errors that match your order. Certification is checked upon order completion. We will print what you certified as correct.

COLOR-
We are not responsible for any slight lighter or darker shade of any item that arrives, our descriptions or color are from our manufacturers some computers and or handheld devices, tablets, ipads etc may show a varying color on the screen and we are not responsible if the color of the item that arrives is not the exact same. Colors will vary slightly. 
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