Edible Items Shipping Info.
***AS OF MAY 5, 2020-**
Due to THE COVID-19 EMERGENCY and certain restrictions/mandates set in place in certain states there may be a delay in shipments. Please give your order at this time enough time to anticipate a delay in shipments. We are not responsible for late shipments since we cannot control shipments.
HOT WEATHER SHIPPING (MAY THROUGH OCTOBER AS NEEDED)
Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:
- Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.
- Your order is being shipping from our temperature-controlled location in northern Cincinnati, Ohio. We check to ensure your order is of perfect quality prior to sealing the package for shipment. However, we cannot guarantee that your candy will arrive in the same perfect condition. For this reason, we do not provide refunds or replacements of the product damaged by high temperatures.
- If your order contains a heat sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.
- Any order containing a heat sensitive item is shipped via Expedited in an insulated package with an ice pack to protect the candy from melting in heat during transit.
If an order has a heat sensitive item and the order is placed after 10 am EST Wednesday, the order will not ship until Monday, except when the order:
- Is placed before 10 am EST Thursday and shipping to a business address with a 1-day transit time for delivery on Friday.
- Is placed before 10 am EST Thursday and shipping to a residential address with a 2-day transit time for delivery on Saturday.
- Is placed before 10 am EST Friday and shipping to a residential address with a 1-day transit time for delivery on Saturday.
* Heat-Sensitive items will be noted on the item description page on the website in the bullets.